FREQUENTLY ASKED QUESTIONS
Everything You Need to Know Before You Hit the Road
Planning your Western Australian campervan adventure? Find answers to the most common questions about bookings, driving, camping, pick-up, and travelling with IndiOcean.
Why do I book through Camplify?
Camplify is Australia's leading campervan, caravan and motorhome booking platform. All IndiOcean bookings are securely managed through Camplify and include insurance, 24/7 support, nationwide roadside assistance and payment protection.
How do I book a campervan?
Simply choose Lilly or Chloe and click the booking button on their van page. You'll be taken to the campervan's Camplify listing, where you can select your dates, create an account and submit your booking request.
When do I need to pay?
Camplify will charge a deposit when your booking is confirmed. The remaining balance is due 30 days before departure. If your booking is made within 30 days of departure, the full amount will be payable at the time of booking.
Camplify also applies its own booking fee.
Is a security bond required?
Yes. A security bond is required through Camplify. The amount is held against your credit card for the duration of your hire and is released after your trip, provided the campervan is returned in the agreed condition.
Charges may apply in the event of damage, missing items, additional cleaning or refuelling.
What is the cancellation policy?
Indi Ocean bookings use Camplify's Flexible Cancellation Policy. Please refer to Camplify for the latest cancellation terms and conditions.
View Camplify Cancellation Policy
What is the minimum hire period?
The minimum hire period is 3 days. During school holidays, a minimum booking of 5 days applies.
Do you offer discounts for longer bookings?
Yes. Discounted rates are available for bookings longer than 21 days.
Who can drive the campervans?
Drivers must be at least 21 years old and hold a full driver's licence. Proof of licence will be required when collecting the campervan.
Where can I take the campervans?
You're welcome to explore Western Australia on sealed bitumen roads. Short sections of unsealed road may be driven slowly and carefully when accessing campsites.
Please note: Four-wheel driving is not permitted in any Indi Ocean campervan.
Can I drive on unsealed roads?
Only for short distances when entering or leaving campsites, and only when driven slowly and carefully. Extended travel on unsealed roads is not permitted.
What happens if the campervan breaks down?
Your Camplify booking includes 24/7 nationwide roadside assistance.
For roadside assistance, call 1300 416 133.
Please also contact Indi Ocean as soon as possible if the campervan is damaged or involved in an accident.
Can I camp anywhere in Western Australia?
Camping regulations vary between local councils. Roadside camping is prohibited in many Western Australian towns and cities, although some regional areas allow designated overnight stays.
We recommend checking local council regulations before setting up camp.
Travel Tip: WikiCamps is a useful app for finding campsites and free camping locations throughout Western Australia.
When can I pick up my campervan?
Weekdays: Pick-up is available between 8:00am and 6:00pm.
Weekends: Pick-up is available from 7:00am onwards.
If you need an earlier collection time, please contact us in advance.
When do I need to return the campervan?
Weekdays: Return between 4:30pm and 6:00pm.
Weekends: Return anytime up until 6:00pm.
What do I need to do before returning the campervan?
Please return the campervan in the same clean condition in which you received it. The campervan should be cleaned inside and washed outside unless you've selected the optional cleaning service. You'll also need to return the vehicle with a full fuel tank.
Do I need a powered campsite?
No. Both campervans are equipped for free camping.
Solar panels and the vehicle's charging system keep the onboard batteries powered, allowing you to use essential equipment including the fridge, lighting, USB ports and power sockets.
Can I connect the van to mains power?
Yes. A 15-amp power lead is supplied, along with an Ampfibian weatherproof 15A-to-10A adaptor with RCD and overload protection.
Can I cook inside the campervan?
No. Cooking inside the campervan is not permitted.
Each van includes cooking equipment for use with the external kitchen setup.
Can I smoke inside the campervan?
No. Smoking is strictly prohibited inside all Indi Ocean campervans.
What do I need to bring?
Just bring your food and drinks, clothing, toiletries and your favourite entertainment for the road.
We provide most of the essentials, including kitchen equipment, camping furniture and bedding and linen if required.
What is included with the campervan?
- Fridge
- Cooking utensils
- Cutlery and crockery
- Pots and pans
- Chopping boards
- Camping chairs
- Camping table
- Bedding and linen
- Internal and external lighting
- USB charging
- Power sockets
- TV
- Sirocco fan
- Cleaning supplies
- Hand wash
- Safety equipment
Are bedding and towels included?
Bedding, linen and bathroom towels can be provided if required.
Are additional camping items available?
Yes. Additional items may be available to help make your trip more comfortable, including:
- Esky
- Large water containers
- Picnic blanket
- Gazebo
- Portable air conditioner
Additional fees may apply.
Are the campervans insured?
Yes. Insurance is included as part of your booking through Camplify.
What safety equipment is provided?
Every campervan includes essential safety equipment such as:
- Smoke detector
- Fire extinguisher
- Fire blanket
- First aid kit